Telemedicine at KOC

Telemedicine is currently available for established KOC patients if your provider is participating and you don't need an X-ray. You can request a telemedicine visit when calling our appointment line at 865-558-4444. If you're using our KOC appointment app, you can request a telemedicine visit in the comments section.

Steps for telemedicine

1. Open Email

Open the email that you received regarding your new scheduled appointment.

2. Copy Password

Copy the password that you received in the email to use when prompted when logging into the OrthoLive App.

3. Click Link to Download App

Click on the link that applies to your mobile device to download the OrthoLive App.

4. Open App

After you have installed the OrthoLive App, click on the "Open" button to launch.

5. Enter Username and Temporary Password

Use your email address as your username and paste the temporary password that you copied from your email.

6. Setting Password

Please change your password using the criteria listed:

  • 1 - Upper case character
  • 1 - Special character
  • 1 - Lower case character
  • 1 - Number

7. Click on “Waiting Room”

Two minutes before your appointment, click on "Waiting Room."

8. Agree to Consent Form

When shown the consent form, check all boxes and click “Agree.”

9. Wait for Provider in Virtual Waiting Room

Your video conference is now in waiting and your provider will arrive shortly.


Q: What is telemedicine?
A: Telemedicine is the delivery of healthcare using telecommunication methods. Telemedicine services allow patients to visit with a doctor via video as a convenient alternative to coming in person to an office or clinic. Knoxville Orthopaedic Clinic has partnered with OrthoLive to offer this service using HIPAA-compliant secure video chat.

Q: Will my insurance pay for a telemedicine appointment?
A: Most insurances, including Medicare and Medicaid, now cover telemedicine visit options to ensure you get the necessary care while following current social distancing guidelines. Co-pays apply as they would for a standard office visit and are specific to your insurance plan. You can contact your insurance provider prior to the visit to determine your plan’s coverage.

Q: How do I schedule a telemedicine appointment?
A: To schedule a telemedicine visit, call 865-558-4444. If you're using the KOC appointment app, request a telemedicine visit in the comment section. Once your appointment has been scheduled, you will receive further instructions via email and/or a phone call prior to your appointment. 

Q: Is there an extra cost for a telemedicine appointment?
A: No, there is no extra cost to the patient. We bill insurance using similar codes as an in-person visit.

Q: I have never been to a doctor at KOC. Can I schedule a telemedicine appointment for my first visit?
A: To determine if you are eligible to use the telemedicine option, please contact us at 865-558-4444.

Q: What device or technology will I need to participate in a telemedicine appointment?
A: To discuss treatment, the doctor needs to be able to see you and your injury through your device. This device must be able to make phone calls and have video capabilities, a microphone, and audio. Your mobile phone, either iOS or Android, computer or tablet are acceptable methods. You also must have a reliable, high-speed internet connection via home-based Internet service such as WiFi or a cellular data connection with LTE, 4G or 3G service. 

Q: Are additional treatments or prescriptions provided via telemedicine?
A: Your KOC provider can order testing such as MRI, CT, electrodiagnostic studies (EMG/NCS) and X-rays. Treatments including injections, prescriptions for physical or occupational therapy, prescription medications and bracing also can be ordered.

Q: What if I need help accessing the telemedicine service or am late because I can’t connect?
A: For all technical issues, please contact us by calling 865-558-4444.