An easy way to communicate with our patients
OrthoTennessee has a new patient outreach platform to better communicate with our patients. The good news is there is no need to download any apps for this service! There are three types of communication you might receive from us. Take a look.
No 1. You could receive a no-reply text message
from one of our staff.
This could be a reminder, update or request for information. It will be a simple text message that could look like this.
No 2. You could receive a link to a secure conversation.
This allows you to communicate via text with the OrthoTennessee staff or provider who sent the link. You can discuss private information securely and even send photos. After the staff member ends the conversation, you will be able to access the link to review the conversation for up to one week after the last message was sent.
NOTE: When you first open a secure link from us, it will ask you to enter your date of birth. This is needed to create a PIN, which you will use to access your private messages going forward. If you are a family member, please be prepared with the patient’s date of birth.
No 3. You could receive a link to a secure video meeting.
After clicking the link, you will need to acknowledge that you are entering a telehealth visit. Following that step, you will be launched immediately into a video session.
NOTE: This link can be sent to your phone or email depending on the device you use. The first time you use this service, you may be asked to grant permission to access the phone and microphone on that device.
This service is not meant for emergencies. OrthoTennessee staff members may not answer immediately as they could be helping other patients. If there is an emergency, please call 911 rather than attempting to contact us through messaging.
Connecting with our patients, family and caregivers is important to us. Thank you for letting OrthoTennessee be a part of improving your life!
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The Knoxville Orthopaedic Clinic is a unique practice of specialty orthopaedics. This means that our physicians have each received advanced training in a very specific part of the body or area of orthopaedics and continue to accumulate years of intensive study within this specialty. By practicing exclusively within their respective specialty, our physicians are able to offer their patients a superior quality of diagnostic proficiency and, if needed, an unmatched level of surgical expertise.