Dr. Jay Crawford develops new technology to improve patient experience

Dr. Jay Crawford develops new technology to improve patient experience

Aug 30, 2016

Sitting in a hospital room after her son’s emergency surgery for a broken arm, the last thing Bonnie Barclay wanted to think about was trying to make a follow-up appointment at the doctor’s office. But then her son’s surgeon, Dr. Jay Crawford, told Barclay about Knoxville Orthopaedic Clinic’s new mobile appointment app.

“I didn’t have to wait on hold or even call the office. I was able to concentrate on taking care of my child,” Barclay says. “It made a very stressful situation a little less stressful.”

Dr. Crawford, himself a busy father of three, developed the app so that patients of all ages can communicate with KOC anytime, anywhere.

“Our patients seem to love the convenience of the new app. It saves them time and helps them get the appointment they need as soon as possible,” says Dr. Crawford, a pediatric and adolescent specialist.

Patients can request an appointment at KOCortho.com, download the Knoxville Orthopaedic Clinic app, or simply text KOC Now to 61234 from their smartphone. After they answer a few questions, KOC calls the patient ASAP.


“When I had time later that night, I was able to use my cell phone to enter all the information about why my son needed an appointment, what doctor he needed to see, and when,” Barclay says. “The KOC appointment staff called me as soon as they opened the next morning. They already had all of our information in their system, so I only had to spend a few minutes on the phone. It was such a relief.”

After just four weeks in a cast and another month of rehabilitation, Barclay is thrilled her son is back to the competitive swimming he loves. She and Dr. Crawford encourage other patients to try the app and find out for themselves how easy it is.

“Anyone can use the KOC appointment app, not just parents. We have 32 physicians who specialize in everything from sports medicine treatment of athletes to joint replacement for older adults,” Dr. Crawford says. “And you can use the app to make an appointment at any of our four locations.”

Knoxville Orthopaedic Clinic is dedicated to staying on the cutting edge of any technology that helps patients, whether in the operating room or on their mobile devices.

Category: Patient App

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